Resolving Your Complaint
Step One
Please contact our Card Member Service staff by telephone.
If you feel your concern has not been adequately addressed by our Customer Service staff, please contact our Executive Office team in the manner most convenient for you:
JPMorgan Chase Bank, N.A.
Post Office Box 9435, Station 'T'
Ottawa, ON K1G 3V1
Toll-Free: 1-877-576-2345 (1-877-JPM-2345)
Fax: 613-748-6458
Email:
CCS-ExecutiveOffice-Canada@chase.com
Step Two
If after speaking with our Customer Service staff and our Executive Office team you feel your concern still remains unresolved, please contact our Ombudsman.
JPMC Ombudsman Office
Attention: Deputy Ombudsman
JP Morgan Chase Bank, N.A.
2220 Walkley Rd, Floor 1
Ottawa, On K1G 5L2
Fax: 1-877-919-3589
Step Three
If our JPMC Ombudsman is unable to resolve the concern, you will be notified of your right to contact the Ombudsman for Banking Services and Investments.
Ombudsman for Banking Services and Investments (OBSI)
401 Bay Street
Suite 1505, P.O. Box 5
Toronto, Ontario M5H 2Y4
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Website: www.obsi.ca
Financial Consumer Agency of Canada
All banks must comply with a variety of federal consumer laws, Industry Codes and Voluntary Commitments that protect you. For example, we must disclose information about interest rates and service fees and provide you with certain information in your account statement. If you have a complaint regarding JPMorgan Chase Bank, N.A. relating to federal consumer laws, Industry Codes or Voluntary Commitments, you may file a written complaint with the Financial Consumer Agency of Canada at:
Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, ON K1R 1B9
or http://www.fcac-acfc.gc.ca/eng/